Every missed enquiry needs a useful next step
When nobody is free to answer, the workflow responds from approved business information, offers the next relevant action and hands anything uncertain to a named person. We use your platform's native features, a configured product or an integration, whichever solves the job cleanly.
A missed call, unanswered message or out-of-hours enquiry should not depend on somebody remembering it later. These six workflows use your approved knowledge to handle the bounded routine step, record what happened and pass uncertainty to a person. For sales, recovery and evidence workflows beyond customer enquiries, see the other solution routes.
Missed call recovery
A missed call triggers an SMS or WhatsApp message within seconds, not at the end of the day: the customer picks a service or explains what they need instead of reaching voicemail.
The enquiry routes to a booking link, an assistant, or a named member of staff, and anything unresolved is escalated to a person rather than left hanging.
Works with
- Fresha
- Phorest
- Pabau
- Mindbody
- Zenoti
What this never does: Never used for outbound calling or marketing messages of any kind: this responds to a call the customer made, nothing else.
See this for beauty & personal care → See this one working →SMS · Front desk inbox
15:02
15:03
15:03
Awaiting approval
Website & messaging enquiries
Answers a fixed list of routine questions (price, hours, parking, prep, cancellation policy) from a knowledge base you approve, on your website, WhatsApp or SMS.
Escalates anything uncertain, sensitive or clinical to a person by default. It never guesses, and the boundary isn't configurable away on request.
Works with
- Fresha
- Phorest
- Pabau
- Treatwell
- Booksy
What this never does: Never gives clinical, medical or veterinary advice, and never has write access to your booking platform: it hands off to your existing booking link.
See this for animal services → See this one working →SMS · Messaging assistant
11:20
11:20
Out-of-hours cover
Activates only outside your defined opening hours and staff rota, answering a narrow set of routine questions and offering a booking link, deliberately not competing with your daytime reception.
Books directly where your platform's API supports it, or captures a preferred time for a morning callback, and anything urgent or clinical gets an immediate scripted handover, never answered automatically overnight.
Works with
- Fresha
- Phorest
- Pabau
- Mindbody
What this never does: Never operates during your existing opening hours, and never attempts clinical or veterinary triage, at any hour.
See how the five-option method works → See this one working →Full front-desk AI
Phone, web chat, WhatsApp, SMS, Telegram and Instagram handoff, built on whichever mix of your platform's native AI, third-party infrastructure, or a hybrid actually serves you best, decided by an open comparison, never a default toward what we'd rather sell.
Booking is written directly where your platform's API supports it, with lead capture as the fallback, and every channel gets its own tested escalation path before go-live.
Works with
- Vapi
- Retell
- ElevenLabs
- Phorest
- Pabau
- Mindbody
What this never does: Never rolled out across every channel on day one: scope is agreed and can expand in stages, and native platform AI is recommended outright when it's genuinely the better answer.
See this for beauty & personal care → See this one working →Staff AI toolkit
Response templates written in your own voice, a review-reply assistant that drafts for your team to edit and post themselves, and an internal knowledge assistant answering staff questions on services, pricing and policy.
No platform access, no customer data and no booking system involved at all: it's the only product here that touches nothing but your own team's day-to-day work.
Works with
- Any platform, no integration required
What this never does: Never customer-facing, and never auto-publishes anything: every draft is edited and sent by a person.
See how we work with you →Reviews & feedback
Requests reviews and collects feedback automatically after a completed appointment, using the same invitation rule for every client.
Any negative or ambiguous signal routes straight to a named manager: the system itself has no permission to publish or respond to it, by architecture, not just by policy.
Works with
- Fresha
- Phorest
- Pabau
- Mindbody
What this never does: Never publishes or responds automatically to negative or ambiguous feedback: that decision always belongs to a named person.
Compare all six in action →This week's reviews
Mon 14 – Sun 20 July
Work out what the missed enquiries may be costing
Use your own call, booking and appointment figures before deciding whether a workflow is worth building.
Questions people ask before they've talked to us
Does any of this send something to a customer without a person seeing it first? Routine, low-risk sends (a scheduled reminder, a review request) go out on their own, exactly as a template would if a person sent it by hand.
Routine, low-risk sends (a scheduled reminder, a review request) go out on their own, exactly as a template would if a person sent it by hand. Anything sensitive, negative, or outside the template is held for a named person to approve: that gate is designed into the architecture, not added afterwards.
What happens if the platform you list doesn't match what we run? We say so on the fit call rather than after you've signed anything.
We say so on the fit call rather than after you've signed anything. Where we haven't verified a system, the relevant page says that plainly, and the AI Opportunity and Vendor Review exists specifically to check your platform's own capability before recommending anything else.
Do you always build something new, or could our existing platform already do this? Often the existing platform already does some of this natively: Fresha's AI Concierge and Phorest's front-desk AI are two examples.
Often the existing platform already does some of this natively: Fresha's AI Concierge and Phorest's front-desk AI are two examples. We check that first and recommend enabling what you already pay for when that's genuinely the better answer, not just when it's convenient for us.
Is this the same for every client, or configured per business? The mechanism is the same; the knowledge base, escalation list, schedules and approval points are set for your business specifically during the build, not left as generic defaults: a veterinary practice's escalation list differs materially from a hair salon's.
The mechanism is the same; the knowledge base, escalation list, schedules and approval points are set for your business specifically during the build, not left as generic defaults: a veterinary practice's escalation list differs materially from a hair salon's.